Find answers to the most common questions we receive.
Will the app work in areas without data coverage?
The app is designed for the core features to function when in areas with out coverage. However you must already be logged into the app and have it open in the background before entering an area without data coverage. The Scale works with bluetooth and will transmit data to the app without data coverage as long as the scale is paired to the device and app. One note when adding photos to a catch in an area with no service or limited/slow data coverage, please take photos of your catch with the native camera app on your device and upload photos to your catches in the ConnectScale app when you return to a good internet signal.
How do I pair my scale to the app?
The scale must be connected through the ConnectScale Fishing App. Open app, go to the More Tab (Settings), under the top section (Bluetooth) on the Device field Tap to Select, make sure scale is powered on, tap Scan, Select ConnectScale 3 from Nearby device list. If you attempt to pair through the phones bluetooth settings page the app will not function properly.
My Scale will still not pair with my Android device, I’ve tried previous steps, what do I do now?
Go to Bluetooth Settings - Disable bluetooth by Sliding off. Then wait 3 seconds and enable again by sliding on. This should reset the device bluetooth setting to enable you to pair scale through the app.
My scale shows it is connected to bluetooth but it will not transfer weight to the app?
Make sure you do not have power save enabled on your mobile device. Depending on the setting your bluetooth will connect and then unpair to device if power save is enabled.
My scale will not lock in on weight how do I get it to lock?
Make sure you have the Auto Hold feature enabled on the scale. To turn hold on/off you tap and hold the TARE button for 3 seconds. ON indicates the auto hold feature is enabled and OF indicates the auto hold feature is disabled. The ConnectScale 3 is a hanging scale, if you are on an unstable boat with rough water conditions and can not hold the scale steady it may not lock in.
How much does it cost?
Connect Leaderboard premium features cost $5 Per User Per Event. Admins can prepay at time of creating the event or they can pass the software fee onto the Participants.
